(Visaonlinevietnam.com) Please read these terms and conditions of service before using VisaOnlineVietnam.com by using this site, by sending or delivering your application(s), and/or other document(s) to VisaOnlineVietnam.com, you acknowledge reading and accepting these terms & conditions and agree not to violate our policies.
By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, VisaOnlineVietnam.com may modify these Terms & Conditions.
1. PROCESSING TIME AND SERVICE COMPLETION
The processing time for Vietnam visa approval letter by Visaonlinevietnam.com is 2-3 working days (normal service) or 1 working day (urgent service) except Saturday and Sunday (weekend). The processing time should be started to calculate from the next business day after the documents and the payment are delivered to Visaonlinevietnam.com. Visaonlinevietnam.com will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing.
Our service is completed once the letter of approval is sent to the email address you provided during the application process. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee. You are required to notify us if you do not receive the letter in time, if no email informing us that you do not receive the letter within 3 working days at least prior to the validity visa date, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.
*Guanrantee visa ( Immediately service case in Time off, Sat,Sun or Holidays ) : you must send details flight on arrival after your payment for our arrangement guarantee visa at airport without mistake happen.
2. Fees and Payments
You agree to pay all fees and charges for the service offered by VisaOnlineVietnam.com (including "service fee" and "stamping fee"). Requirements and fees related to the processing of Vietnam visas is subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.
3. For visa cancellation after payment:
The Vietnam Immigration Dept runs a no refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with VisaOnlineVietnam.com that you contact us immediately to prevent any unnecessary cost being incurred. Once an application for an Approval letter has been made by us with the Immigration Dept, we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. VisaOnlineVietnam.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
4. Refund Policy
If for any reason you wish to cancel a service before your information was received by VisaOnlineVietnam.com, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into "processing” and your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be completed.
Emergency case: Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at airport/Embassy for problem solving. If you do not, we will not be in charge of any trouble/refunding later due to this.
By using this site and our services you give VisaOnlineVietnam.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
Security: By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.
If you apply Urgent/Emergency Visa on Saturday, Sunday or local public holiday; the service will be delivered on the next Monday (working hours is calculated from 9:30AM). In case you insist in arriving in Vietnam on Saturday, Sunday or public holiday; you are advised to immediately to contact us to upgrade the paid service into Guarantee Visa with extra payment .